VoiceReach campaigns
Autonomous voice agents that dial, qualify, and log calls.
Audience: Operators running automated voice campaigns
VoiceReach runs automated outbound voice campaigns. A Gemini Live agent places calls through Twilio, holds a natural conversation using the persona and script you define, and logs the transcript and outcome for every call.
Before you begin
- Twilio credentials and a caller phone number in Settings.
- A Gemini API key for realtime voice conversations.
- Contacts with valid phone numbers and a saved Calling Agent.
End-to-end operator flow
- 1Start: open this feature from the dashboard sidebar and confirm your prerequisites are connected in Settings.
- 2Configure: complete the required fields and selections for your target audience and objective.
- 3Launch: run the action immediately or schedule it for later based on your workflow.
- 4Monitor: watch status, history, and dashboard metrics to confirm progress and outcomes.
- 5Troubleshoot: if results stall, verify credentials, audience data quality, and feature-specific validation messages.
Setting up a campaign
- 1Add and verify a Gemini API key for Gemini Live in Settings, plus your Twilio credentials.
- 2Create a calling campaign: give it an objective, a prompt/script, and choose a voice and language.
- 3Attach a Calling Agent persona (or configure the agent inline) and add contacts.
- 4Start the dialer — Twilio queues the calls and the agent begins conversations.
Conversation controls
Voice & language
Choose from Gemini Live HD voices and set the spoken language.
Who speaks first
Decide whether the AI opens the call or waits for the prospect.
Interruption handling
Tune how the agent handles being interrupted for a natural cadence.
Relaunching & monitoring
Relaunch re-queues pending or unconnected calls. Twilio queue status appears in the call logs, and each completed call surfaces its duration, transcript, and recording in History.
Tips
- Latency matters for natural conversation — keep prompts focused and avoid overly long system instructions.
- If no calls queue, verify your Twilio credentials and that your public callback URL is reachable.